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Contact us ACT Digital Account
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Website Privacy

About our website privacy policy

This website is maintained by the Chief Minister, Treasury and Economic Development Directorate (CMTEDD) of the ACT Government.

The privacy information on this page applies to how information is handled on this website and the online services we provide.

Find out more about how Access Canberra handle your information on the Access Canberra Privacy page.

To find out more about how CMTEDD handle your information more broadly visit the information privacy page on CMTEDDs website.

This website contains links to external websites. We’re not responsible for the privacy policies or practices of external sites.

We recommend you review the privacy policies of those sites for more information.

Some services on the Website require you to create an ACT Digital Account and agree to the Terms of Use and Privacy Statement of the ACT Digital Account.

The Terms of Use of the ACT Digital Account also cover your use of the Website.

Information we collect

When you visit our websites, our system makes a record of your visit. We use this information to understand how people use our websites so we can improve them.

The information we collect includes:

  • Your Internet Protocol (IP) address. This is a unique number used to identify computers, phones and other devices over the internet. Our website needs this number to communicate with your device and send pages to you.
  • Top level domain name, which for our websites is act.gov.au
  • The type of browser and operating system you use
  • Date and time of your visit
  • The previous site visit
  • Which pages your device accesses
  • The time spent on individual pages and the whole site
  • Which files your device downloaded
  • The keywords you used to search the site.

Emails and online forms

When you send an email to us, we may record your email address.

We may record extra personal information when you complete an online form. You may need to complete an online form to use some website features or to subscribe to some newsletters. This information may include your:

  • name
  • valid email address
  • specific user name.

We will only use information collected by online form for the original use for which we requested it. The only exception is where it's permitted under the Territory Privacy Principles (TTP) of the Information Privacy Act 2014.

We will not add your personal information to any email mailing list unless you agree to it.

You can unsubscribe from any electronic newsletter at any time. To do this select the unsubscribe option included in every newsletter or contact the sender.

Personal information

Personal information is data that allows a person's identity to be known.

Our website doesn't automatically collect any personal information. Personal information is only collected when you choose to provide it.

We’ll only ask for personal information if you’re:

  • sending us an enquiry or feedback
  • taking part in a survey
  • making a booking
  • undertaking a payment or other transaction
  • creating an account
  • opting-in to communication or subscription services.

Making a transaction or using an Access Canberra service

Financial transactions

When completing financial transactions, we may need to collect personal and financial information. This may include your postal address and invoice numbers.

We only request the information needed to complete the specific transaction. The information we ask for is the same information we ask for if you visit us in person.

If you choose not to provide your personal information you can still use our websites. However, you might not be able to complete certain activities or transactions online.

How we use your personal information

We'll only use the personal information you give us for the requested purpose. If we ask for your personal information, we’ll tell you why we need it and how we'll use it.

For example, we may use your contact details to:

  • provide a receipt
  • address issues you identify with our services
  • seek action from another government agency or other organisation on your behalf.

Sharing your information

There are some cases where we may need to share your information with other government agencies or other organisations such as:

  • law enforcement
  • court agencies
  • financial institutions
  • liquor licensing inspectors
  • vehicle and transport authorities and regulators
  • authorised printing, mailing and card printing service providers
  • other third parties, such as the Motor Accident Injuries (MAI) Scheme insurers.

We recommend you review their privacy policies to find out more.

Vehicle and transport authorities and regulators may share your information with their partners. To find out more visit our Access Canberra About Us page.

We'll only share personal information without your permission in specific cases. These include when:

  • it’s necessary to provide you with the service you've requested
  • it’s required or authorised by law, for example we’ve received a police report of a motor vehicle accident
  • it lessens or prevents a threat to life, health or safety
  • it helps locate a missing person
  • investigating suspected unlawful activity or serious misconduct relating to our functions
  • where another permitted exception applies under the Information Privacy Act.

Storage and security

We've included security measures into all parts of our processes.

Some of the security measures we use include:

  • authentication
  • monitoring
  • auditing
  • encryption.

These security measures ensure the privacy of all information while it's transmitted. Protecting your information against loss, misuse or alteration.

Credit card details are directly submitted to our banking system. They are not seen or stored by the ACT Government.

How to access and correct your personal information

We take action to correct your information when needed to make sure it’s:

  • accurate
  • up-to-date
  • complete
  • relevant
  • not misleading
  • fit for purpose.

You have the right to ask for access to your personal information that we hold about you. If you contact us about your personal information we’ll ask to verify your identity before we:

  • grant access to your personal information
  • make corrections to the information collected.

You can apply to update or correct your information on the Office of Australia Information website.

If you believe your personal information is being used incorrectly or would like to review your personal information you can contact Access Canberra.

Website analytics and cookies

Google analytics

We use Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code that allows analysis of website usage.

Google uses this data for compiling reports on website activity. And they may use it to provide other services relating to website activity and internet usage. Google will not collect personal information about you.

By using our websites, you consent to the processing of your data by Google as stated here.

Online Behavioural Content (OBA)

The ACT Government may use online behavioural content (OBA or targeted ads) to let you know about events or activities that match your previous interactions with us.

You can opt-out of receiving targeted ads using Google Ads Preference Manager. Your preference is usually saved on a cookie. This means that if you clear your cookies, you may have to opt-out again. Some browsers that are not affected if you clear your cookies.

Opting out won't remove advertising from the pages you visit. It means that the ads you see are not matched to your interests. Your Online Choices is one site that allows you to control your information.

Cookies

Cookies are small pieces of information that your browser stores on your device. The cookies collect data about your use of our website. This data is then used in reports to understand how people use our website so we can make improvements.

These reports only contain combined data and don't include personal information.

These reports may contain information on:

  • pages viewed
  • files downloaded
  • completion of online forms
  • subscriptions.

Third-party providers

We use third-party providers for some web-based services, including:

  • website analytics
  • email subscriptions
  • online surveys
  • interactive maps
  • consultations
  • live streaming question and answers
  • running collaborative forums
  • registration for events organised by the ACT Government.

These platforms may use cookies, web beacons and Flash player codes to collect information. Some of the information they may collect includes:

  • your email address
  • when you access ACT Government email newsletters
  • your browser type and version
  • your operating system and other similar information
  • your IP address and its geolocation
  • clicks on email links and whether you forward the email
  • in some cases, your name.

This information may be used to send you:

  • advertising
  • electronic newsletters
  • surveys
  • forums
  • other consultative processes or activities
  • information about ACT Government services, functions or activities.

Many of these providers are not located in Australia. This means they:

  • store and process your information overseas
  • are subject to the laws of other countries and would have to submit your information if required by law.

They may provide your information to other third parties:

  • to process the information on their behalf
  • where otherwise required to do so by law.

You can read the privacy policies of the following third parties we use to find out more information:

You can find information on cookies and how to manage them or opt-out under options or settings in your browser. You can choose to see cookies before deleting them and to keep cookies from some sites.

If you do choose to refuse the cookies, you may not be able to use the full functionality of our website.